Help & FAQs

Frequently Asked Questions

You can easily find your prefered product by using the search box on top of the page to find any product you have in mind
Inspecting details can help prevent surprises and confirm that an item meets your needs.
Afabuy has a formal Authentic Items Policy that prohibits the sale of counterfeit items, and our team continuously monitors items offered for sale. Sellers who are found to violate the policy may be banned from selling on Afabuy. If you suspect an item displayed on the website is not authentic, please contact [email protected]
If you recently received your order and something is wrong, please email [email protected] or call 0200127614 and provide details. Depending on the exact issue and whether you paid before delivery or paid on delivery, different resolutions can occur. But in all cases, Afabuy will offer support and will try to work with the seller to offer a resolution quickly, such as a repair, replacement, refund upon return, instant refund, or other form of compensation as applicable.