Help & FAQs

Frequently Asked Questions

Our Frequently Asked Questions (FAQ) section provides answers to common inquiries about Afabuy, such as shipping, payment, returns, and more. This section is designed to help you quickly find the information you need to make a confident purchase and to ensure a smooth and enjoyable shopping experience. If you don’t find the answer you’re looking for, please contact us for further assistance.

For any inquiries regarding corporate procurement, gift vouchers, and consumer promotions, reach out to us by calling 0200 127 614, sending an email to [email protected], or visiting our Bulk Purchase Page for more information.
Afabuy is your trusted online marketplace that supports Ghanaian entrepreneurs and we have many different sellers competing for business. Therefore, you may see the same product offered by different sellers at different prices. We believe that by supporting these ‘third-party’ sellers, we can offer you a wider product selection, more choice, increased convenience, and better pricing.
We offer all our customers ultimate peace of mind. We have you covered 100% on every eligible purchase. Visit the Buyer Safety Page to learn more.

Afabuy delivers products to customers all over Ghana. Delivery takes 1-3 days for your products to arrive. Products are delivered directly to you(Door to door)

Afabuy has partnered with DHL, a reputable delivery organization to handle all deliveries across the country.

You can easily find your prefered product by using the search box on top of the page to find any product you have in mind
Inspecting details can help prevent surprises and confirm that an item meets your needs.
Afabuy has a formal Authentic Items Policy that prohibits the sale of counterfeit items, and our team continuously monitors items offered for sale. Sellers who are found to violate the policy may be banned from selling on Afabuy. If you suspect an item displayed on the website is not authentic, please contact [email protected].
If you recently received your order and something is wrong, please email [email protected] or call 0200127614 and provide details. Depending on the exact issue and whether you paid before delivery or paid on delivery, different resolutions can occur. But in all cases, Afabuy will offer support and will try to work with the seller to offer a resolution quickly, such as a repair, replacement, refund upon return, instant refund, or other form of compensation as applicable.