Buyer Safety Centre

Overview

Security

Afabuy utilizes a variety of safeguards and monitoring tools to protect you, including proprietary technology solutions.

Transparency

Afabuy makes it easy to learn about items and sellers before you place an order.

Support

Afabuy has several teams working on your behalf to keep you safe, answer questions, and resolve issues if they arise.

How Afabuy is keeping you safe

Buyer Safety Algorithms

Afabuy has developed and continuously updates our system algorithms to automatically monitor data for patterns, and quickly detect potential risks and violations.

Trust and Safety Teams

In addition to data-driven algorithms and automated tools, Afabuy has a number of teams focused on protecting the integrity of Afabuy ’s platform by proactively investigating, sanctioning, and preventing various types of inappropriate behavior.

Buyer Protection Program

Afabuy ‘s 100% Buyer Protection guarantee is among the most robust in e-commerce. If you pre-pay for an eligible item and your order doesn’t go as planned, you’re 100% protected — quickly and easily.

Merchant Quality Assurance

In addition to data-driven algorithms and automated tools, Afabuy has a number of teams focused on protecting the integrity of Afabuy ’s marketplace by proactively investigating, sanctioning, and preventing various types of inappropriate behavior.

What you can do to improve your shopping experience on Afabuy

Quickly Find Your Preferred Items By Filtering Search Results

Afabuy has developed and continuously updates proprietary software algorithms to automatically monitor data for patterns, and quickly detect potential risks and violations.

Inspect Product Details and Ratings & Reviews Before You Buy

Inspecting details & reviews can help prevent surprises and confirm that an item meets your needs. Mostly Stronger ratings & reviews indicate safer, more trustworthy sellers.

If You Have Outstanding Questions Or Concerns, Message Us Before You Buy

If you have questions/concerns about a product, you can always contact us through our contact us page to enquire before you buy.

Double-Check the Items In Your Order Before Paying

Before you choose your payment method, take a second to check that your order contains the items and quantities you want.

Double-Check Your Phone Number And Delivery Address Before Paying

Before you choose your payment method, check your contact details to make sure that you can be contacted about your delivery.

Pay When You Checkout To Receive Maximum Protection

When you pay at checkout, Afabuy holds your payment (temporarily) before forwarding it to the seller & can protect you 100% if things somehow don’t go as planned.

Check Your SMS & Email For Messages About Your Transaction

After you place your order, Afabuy will send you an order confirmation by both SMS and email. Check for communications about your order.

If You Chose Pay On Delivery (POD), Pay Only After You’ve Received Your Order

If you chose POD, do not pay before your item is delivered. If you’re asked to pay before delivery for a POD order, contact Afabuy immediately at [email protected]

After Your Order is Delivered, Be Sure to Rate & Review

After your item is delivered, you can help other buyers stay safe and choose the most trustworthy sellers by rating and reviewing your transaction.

What you should know

Not all products on Afabuy are sold by Afabuy

Afabuy is a true online shopping platform that supports Ghanaian entrepreneurs. Supporting ‘third-party’ sellers means Afabuy can offer buyers wider product selection, more choice, increased convenience, and better pricing. To learn more about selling on Afabuy, please click here.

Not every order goes perfectly every time, but if things don’t go as planned Afabuy is here to help

Generally, Afabuy sellers have a remarkable track record. Most orders go wonderfully, but selling online may be new for some sellers and despite best efforts mistakes can sometimes happen. In the rare event things don’t go as planned, Afabuy has a number of teams working to help make things right. To contact us, email [email protected] or call 0200127614

If you pay online at checkout before delivery, Afabuy can offer maximum protection

Paying for your order in advance means that you’re covered by our Buyer Protection program. When you pay in advance to Afabuy , we hold your payment (temporarily) & don’t release it to the seller until you have had a chance to bring up any issues. So when you pre-pay, Afabuy can protect you 100% if things somehow don’t go as planned. If you choose to Pay on Delivery, the seller, not Afabuy , may have your funds and Afabuy may be less able to help

Your feedback matters

When you place an order, you trust the seller to deliver a quality product as described and on time. So Afabuy makes it easy for you to research both the item before you buy. You can read the item’s description and check how past buyers rated and reviewed the seller and the item. When your order is delivered, we will ask you to rate and review the transaction and over time we remove lower performing sellers to make Afabuy safer for you